Customer Care

We are dedicated to serving our customers. We have a call center on O’ahu serving all of Hawaii, and on Guam serving both Guam & Saipan.

Our staff will take your service calls, help you triage problem machines, help you manage your printer fleet, assist with supply orders, and are here to assist you in any way we can. We have invested in a local Call Center to better support your office with a market based staff that understands the nuances of Hawaii, Guam, and Saipan.

Xerox Hawaii has built a rock solid service reputation by responding to customer needs very quickly and by having trained and experienced technicians with ample parts to solve the problem on our first visit to your office.

Our award-winning service department is the most talented and knowledgeable force in Hawaii, Guam, and Saipan marketplace, boasting technicians who are masters of document management, copier, and printer technologies.

Our technical staff:

  • Highly certified and skilled
  • Has an average of 15 years experience
  • Is factory-trained and receives extensive real-time manufacturer training on new products and models
  • Carries an extensive inventory of replacement parts to minimize your down-time
  • Has low turnover, resulting in long-term, satisfied technicians who know you and know what expectations you have in your business

The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on.

Xerox Hawaii also offers product training to customers to ensure that they are completely comfortable operating the equipment and optimize the utilization of technology available at their fingertips. We have built a reputation on the belief that personal service is the way to help businesses reach peak efficiency, productivity and to ensure overall satisfaction. Just wait till you see what we can do for your business!